This article is part of the Go Cardless section.

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Go Cardless

 

General

The Bank Details in the lower part of the direct debit screen are irrelevant if you’re using a Go Cardless direct debit as the bank details are not stored in CPL.

Set the description used for direct debit payments made from Go Cardless in the system option "Go Cardless Direct Debit Payment Description".

Creating a DD Mandate

First Steps

1. Load the client account in question.
   
   
2. On the Account tab set the Payment Type to Direct Debit.
   
   
3. Select the Direct Debits tab.
   
   
4. Highlight the relevant Direct Debit profile.
   
   
5. Select Amend.
   
   
6. Enter a Profile Name (e.g. GoCardless Mandate or GoCardless Collection).
   
   
7. If multiple direct debits are enabled, choose a DD Account Type.  
   

If the "Use Go Cardless" and "Allow Multiple Direct Debits" system options are turned on, multiple direct debits can be collected from a single mandate via Go Cardless, such as Proposed Works and Float. When adding additional direct debit profiles in CPL, simply select the relevant type from the DD Account Type drop-down. Contact Support if you'd like to add options to this list:

1. Select Calculate Direct Debit. 
   
   
2. A warning is displayed: This will calculate the total outstanding for the client and add appropriate payment values to this default direct debit. All other direct debits should be deleted. Click OK.
   
   
3. The Calculate Direct Debit window will pop-up. Select a Payment Frequency from the drop-down list.  Learn about the direct debit calculation here.
   
   
4. Review the calculation presented on the screen. Click Accept Direct Debit:
   
   

Next Steps

1. Email a link to your client so they can complete setting up the direct debit.
   
2. Finalise the setup yourself over the phone with your client.
   

Option 1 - Email Link to Client

1. Click Email DD Signup Link.
   
   
2. The client's default email address will pop up. Change this if you want to use a different email address for the direct debit. Click Finish.
   
   
3. Enter the amount.  You can add two decimals if needed. Click Finish.
   
   
4. Click OK in the Email Sent pop-up window.
   
   
5. Click Save:
   
   
   
   
6. The client will receive an email with a customised link to follow through. They need to complete their payment details and click Set up this Direct Debit.
   
    
   
   
   
   
7. The email will be sent using the email property GC Instant Bank Payment Link and will be be saved on the Documents tab of the client account.
   

The sign-up link expires in 7 days.

The sign-up link will not display the amount so you might want to communicate it to your client. However, the client will receive an email from GoCardless before the direct debit is collected. This email does specify the amount.

If you've sent a direct debit signup link but the client hasn't completed the setup yet, you might want to change their payment type back to Normal until they do. This ensures they're included in the Client Notices process. Check out the Reports section here to learn more about viewing clients' Go Cardless statuses.

Once the client has set up the Direct Debit, you will see it in your Go Cardless Portal under Customers, with an Active status.

Option 2 - Finalise Setup on the Phone

1. Tick the Paperless box. A pop-up window will advise of the direct debit telephone message to read out to your customers. Select OK:
   
   
   
   
2. At the same time, another pop-up will ask you to confirm whether the client should be marked as due to be sent a Direct Debit introductory letter:
   
   
   
   
3. If you select Yes to the question "Set Due Introductory Letter?", the client will be included when you run a mail merge using the Due Introductory Paperless DD Letter filter.
   
   
   
   
4. This setting can be manually ticked or unticked later if you need to make changes:
   
   
   
   
5. Enter the requested client information in the Phone Authorisation Details screen (e.g. email, name, address, bank details). Click Submit.
   
   
6. The message will be displayed: Your client details have been set up with GoCardless. You can begin making payments against their account now. Click OK.
   
   
7. Click Save:
   
   
   
   
8. You will now see the client in your Go Cardless Portal under Customers,  with an Active status.
   

If the system option "DD Paperless Telephone Message" is turned on, you can provide wording for a direct debit script, which will be input into the "DD Paperless Telephone Message" option. This wording will then appear on the screen as you guide your clients through the process of agreeing to the Direct Debit.

If the "DD Paperless Telephone Message Is Script" system option is turned on, the Phone Authorisation Details screen will appear at the same time as the telephone message. Otherwise it will appear after you click OK on the transcript.

In case of a failed direct debit collection, you can attempt to take it again by moving the collection date forward (or contact the client directly to discuss).

Cancelling a DD Mandate

Users must have the Delete option selected within the "Client Cancel Go Cardless Mandate" permission to view the Cancel DD Mandate button: