Go Cardless - Introduction and Reporting

Go Cardless - Introduction and Reporting

InfoThis article is part of the Go Cardless section.

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Introduction


The integration between CPL and Go Cardless simplifies receiving payments by enabling instant bank transfers and direct debit payments into CPL.

Warning
For the integration to work, you must enter the Estimated Annual Expenditure (EAE) for your properties. Learn how to do this here.

Reports and Tracking


Tracking Direct Debits


To effectively monitor the progress of direct debits, set up User Reports with these specific focuses:
  1. Category: Client

    Focus: Go Cardless Health Check

    How it helps:

    1. Column GoCardlessMandateStatus shows the current status of direct debits.

    2. Column LastPaymentStatus shows the status of the last payment.

    3. Column GCIssueStatus:
      1. Flags owners who didn't sign up using the provided link.

      2. Highlights owners with a Direct Debit payment type whose mandate has been cancelled.
        1. This status occurs when a client sets up a mandate that doesn’t become active within 14 days.

      3. Identifies owners whose variable frequency differs from the invoice frequency.
        1. This status appears when a direct debit client has a variable collection amount and the frequency of the collection differs from the billing frequency of the development.

  1. Category: Client

    Focus: DD Status

    How it helps:

    1. It displays the Last DD Status from the pin panel on client accounts.

    2. Suggestion: Exclude Not Setup statuses when setting up this report.

Tracking Payouts and Collections


To quickly review recent Go Cardless payouts and collections, check the Help menu > GoCardless Status:




This section provides a snapshot of payment activities:
  1. Last Payout Created: The date and time when the last GoCardless payment was created.
  2. Last Payout Processed: The date and time when the last GoCardless payment was processed.
  3. Payments Collected this Month to Date: The total number of payments collected in the current calendar month.
  4. Value Collected this Month to Date: The total value of payments collected in the current calendar month.
  5. Payments Collected Last Month: The total number of payments collected in the previous calendar month.
  6. Value Collected Last Month: The total value of payments collected in the previous calendar month.

Miscellaneous


  1. CPL consolidates payments made in a day into a single entry on the Transaction Activity tab of the client account. 
    1. This simplification aids in reconciling daily entries with bank statements.

  1. If Float is selected in the DD Account Type field, the direct debit payment will appear in the Float Transactions tab. 
    1. This also includes any one-time float payments collected.

  1. All transactions for a client can be viewed under the GoCardless Payment Events in the Go Cardless tab. 
    1. This feature displays each transaction' and its current status, which will update as it moves through phases like submitted, pending and confirmed.
    2. Hover over any status for more details.

  1. At the bottom of the GoCardless tab, transactions can be filtered by date range, action type (such as confirmed or rejected) or internal payment ID:



  1. On the rare occasion that a Go Cardless payment is rejected, CPL automatically creates a contra entry in the client’s transaction file for the corresponding amount to denote the rejection clearly.

Notes
The system setting "Overnight Service Double Check Payments" examines payments posted in the last 5 days to pinpoint any that require a contra posting due to rejection. This timeframe is configurable to better meet operational needs, allowing adjustments for shorter or longer periods as required.





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