Go Cardless - Introduction and Reporting

Go Cardless - Introduction and Reporting

InfoThis article is part of the Go Cardless section.

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Introduction


The integration between CPL and Go Cardless simplifies how you receive payments from your clients by enabling you to accept instant bank transfers and direct debit payments into CPL.

For the integration to work, you need to enter the Estimated Annual Expenditure (EAE) for your properties. Learn how to do this here.

Reports and Tracking


1. To track the progress of your direct debits, you can set up User Reports.

The following report focuses are available to build your reports with:
  1. Category: Client
    Focus: Go Cardless Health Check
    How it helps:
    1. See the status of the direct debits in the GoCardlessMandateStatus column.
    2. See the status of the last payment in the LastPaymentStatus column.
    3. See owners that didn’t sign up using the link you have sent to them in the GCIssueStatus column.

  1. Category: Client
    Focus: DD Status
    How it helps:
    1. See the Last DD Status from the pin panel on client accounts.
    2. When setting up the report, you might want to exclude Not Setup statuses.

2. For a quick summary of recent Go Cardless payouts and collections, check the Help menu > GoCardless Status:





Key information displayed:
  1. Last Payout Created: The date and time when the last GoCardless payment was created.
  2. Last Payout Processed: The date and time when the last GoCardless payment was processed.
  3. Payments Collected this Month to Date: The total number of payments collected in the current calendar month.
  4. Value Collected this Month to Date: The total value of payments collected in the current calendar month.
  5. Payments Collected Last Month: The total number of payments collected in the previous calendar month.
  6. Value Collected Last Month: The total value of payments collected in the previous calendar month.

3.  CPL combines a day's payments into a single entry on the Transaction Activity tab of the client account. This makes it easier to reconcile the entry for that day on the bank statement with the corresponding CPL entry.

If Float is selected in the DD Account Type field, the direct debit payment will appear in the Float Transactions tab. One-time float payments will also appear here when collected.

4. All transactions for a client account can be viewed under GoCardless Payment Events in the Go Cardless tab. You’ll see each transaction with its current status, which may update as it moves through steps like submitted, pending and confirmed. Hover over any status for more details.

At the bottom of the tab, you can filter transactions by date range, action type (e.g. confirmed or rejected) or internal payment ID:



5. In rare cases, a Go Cardless payment may be rejected. If this happens, a contra entry will be added to the client’s transaction file for the same amount, clearly marking the rejection. 

Notes
The system setting "Overnight Service Double Check Payments" reviews payments posted in the last 5 days to identify any rejected statuses that need a contra posting. This can be adjusted to check a shorter or longer period, depending on your needs.





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