Fixing Errors - Reversing a single client invoice

This article is part of the Fixing Errors section.

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Fixing Errors

 

Reversing a single client invoice

If you only want to reverse an invoice for a single client, and not the whole batch, you can do this from the individual client account.

This process can only be followed for the most recent invoice on the account.

To do this, follow these steps:

1. Navigate to the client account.
   
   
2. Open the Transaction Activity tab, and find the invoice you want to reverse. 
   
   
3. Right click on the invoice, and select Reverse Invoice from the menu.
   
   
   
   
4. Click Yes on the Confirm Deletion pop-up window.
   
   
5. Click OK to dismiss the Success pop-up.

The above process will set your charges back to Not Invoiced in the Charge Transaction tab for that client, and the invoice will disappear from the Transaction Activity tab.

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