This article is part of the Invoices section.

Introduction

If a property management company has queried an invoice, they will not process this for payment. You will need to contact them and resubmit your invoice or submit a replacement or updated invoice.

Accessing Your Queried Invoices

1. If you are currently on another screen in Blockworx, click on the Dashboard link in the Blockworx header area.
   
   
   
   
2. In the lower-left of the Dashboard screen is the Queried Invoices section.
   
   
1. If any invoices you have submitted are being queried by a property management company, you will find them here.
   
   
3. Clicking on one of these queried invoice records will link you through to the original job that the invoice was submitted against.
   
   
4. Inside the job, you will see the Job Details area with the original details provided for carrying out the work.
   
   
1. The details of the invoice you submitted will be listed at the bottom of this screen in the Your Invoice section.
   
   
5. You can also view any queried invoices by heading to the main Jobs screen, and clicking to sort in the Status column for Invoice Queried instead of Job Received.
   
   
1. You can then click on an individual job to access the information about the query.
   
   
   
   
2. Queried invoices can be located on the Blockworx app by accessing your jobs and then filtering to bring up the search box and entering Queried Invoice into the search box. However, queried invoices are easier to access on the web portal.
   
   
6. When you are looking at the individual Job Details screen, there will always be a comment from the property management company explaining their reason for querying the invoice.
   
   
1. This will appear in the Comments section on the right of the screen.
   
   
   
   
2. If other comments have been made between you and the property management company, then the comment related to them querying the invoice will be the last one in the list.
   
   
7. If you need to check the details of the invoice you submitted, scroll further down in the Job Details screen to the Your Invoice Details section.
   
   
1. You will be able to view the details submitted in the fields here and download your invoice if you need to verify what you submitted by clicking on the orange Download Invoice button.
   

Submitting an Invoice File on a Queried Invoice

If you are confident that your invoice is correct, you can choose to resubmit your original invoice back to the property management company without making any changes. They will then have this presented to them again in their system to accept and process for payment if they agree with the details.

If you decide your invoice is incorrect, you can edit the details in the Your Invoice Details section and upload a new invoice file to be submitted or choose to submit a Blockworx created invoice.

The sections below will explain how to carry out the different options once you have decided what you would like to do.

Resubmitting the Same Invoice

1. You can use the Comments area to send a message back to the property management company in response to theirs.
   
   
1. You can choose to send an image or a file as part of your comment.

The Sending and Receiving Comments in Blockworx article provides additional information about how to use the Comments feature within a Job on both the web portal and the app.

1. To resubmit your original invoice, click on the orange Save and Submit button without editing any of the information you already added to the fields in this screen.
   
   
1. This will be submitted to the property management company and if they agree this is correct, they will approve this for payment.
   
   

Submitting a New Invoice File

1. If you submitted your own invoice file, drag a new invoice file to the shaded area or click in the area to browse for your new invoice to have it added.
   
   
2. Blockworx will attempt to read the new totals in your invoice but you can edit any of the fields to add the information it has not picked up.
   
   
   
   
3. When you have done this, click on the orange Save and Submit button to submit your new invoice through to the property management company.
   
   

Submitting a New Blockworx Created Invoice

To have Blockworx create a new invoice file to submit, follow the steps below:

1. Inside an individual job, scroll down to the Your Invoice Details section at the bottom of the screen.
   
   
1. If your originally submitted invoice was a Blockworx created one, the fields will contain the information you previously added and you will be able to edit these.
   
   
2. If you previously submitted your own invoice file, you can click on the Create your Invoice button to have Blockworx create a new invoice for you.
   
   
3. Blockworx will display a warning explaining that, "This will remove all invoice items and reset totals."
   
   
4. The Your Invoice Details section will expand to display the boxes you need to add the relevant information to before your invoice can be created.
   
   
2. You can edit any items, delete items using the trash option or add any new items.
   

You may find the Submitting a Blockworx Created Invoice File section in the Submitting an Individual Invoice for a Job article will help you with this.

1. Once you have added or edited all appropriate information and you are ready to replace your originally submitted invoice, click on the orange Save and Submit button and your new invoice will be sent through to the property management company.
   
   
1. Blockworx will generate your invoice and confirm when this is completed.
   

Whichever method you have selected, once resubmitted, your invoice will be available for the property management company to approve and process for payment in their system.

The status for your job will change back to Invoice Submitted from Invoice Queried.