Fixing Certificate Errors During Mail Merge Word Add-In Installation

This article is part of the Mail Merge section.

Find all related articles here:

Mail Merge

 

If you come across a certificate error saying "There was an error during installation" while installing the Word add-in for mail merges, you will need to:

1. Run the installation process three times.
   
   
2. Use slightly different steps each time to resolve the issue.
   
   
3. The steps for each run are outlined below.

For more details on the installation, refer to the related article on running the process.

Initial Steps

1. Go to the RPM_Distributions > RPMWordMailMergeAddIn folder and right-click setup.exe.
   
   
2. Select Properties, then go to the Digital Signatures tab:
   
   
   
   
3. Highlight the entry under Signature list and click Details:
   
   
   
   
4. Click View Certificate:
   
   
   
   
5. Click Install Certificate:
   
   

To jump to the Second Installation, click here.

To jump to the Third Installation, click here.

First Installation

Repeat the Initial Steps, then:

1. Select Current User and click Next:
   
   
   

1. Choose Automatically select the certificate store based on the type of certificate, then click Next:
   
   
   
   
2. Click Finish, then OK in the confirmation window:
   
   
   
   

Second Installation

Repeat the Initial Steps, then:

1. Select Current User and click Next:
   
   

1. Choose Place all certificates in the following store, then click Browse:
   
   
   
   
2. Select Trusted Root Certification Authorities. Click OK, then Next and Finish:
   
   
   
   
3. If prompted with a Security Warning, click Yes:
   
   
   
   
4. Click OK in the confirmation window.
   

Third Installation

Repeat the Initial Steps, then:

1. Select Local Machine and click Next:
   
   
   
   
2. Select Place all certificates in the following store, then click Browse:
   
   
   
   
3. Select Trusted Root Certification Authorities. Click OK, then Next and Finish:
   
   

1. Click OK in the confirmation window.

Once completed, return to the RPM_Distributions > RPMWordMailMergeAddIn folder and run the setup.exe file again, as outlined in this article.

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