Resolving Certificate Errors During the Mail Merge Word Add-In Installation

This article is part of the Mail Merge section.

Find all related articles here:

Mail Merge

 

If you encounter a certificate error that states "There was an error during installation" while installing the Word add-in for mail merges, you need to run the installation process three times, following slightly different steps each time, to resolve the issue. 

For more details on the installation process, see the related article on how to run the install in this article.

Follow the steps below::

Initial Steps

1. Go to the RPM_Distributions > RPMWordMailMergeAddIn folder and right-click setup.exe.
   
   
2. Select Properties, then go to the Digital Signatures tab:
   
   
   
   
3. Highlight the entry under Signature list and click Details:
   
   
   
   
4. Click View Certificate:
   
   
   
   
5. Click Install Certificate:
   
   

To jump to the Second Installation, click here.

To jump to the Third Installation, click here.

First Installation

Repeat the Initial Steps, then:

1. Select Current User and click Next:
   
   
   

1. Choose Automatically select the certificate store based on the type of certificate, then click Next:
   
   
   
   
2. Click Finish, then OK to dismiss the confirmation:
   
   
   
   

Second Installation

Repeat the Initial Steps, then:

1. Select Current User and click Next:
   
   

1. Choose Place all certificates in the following store, then click Browse:
   
   
   
   
2. Select Trusted Root Certification Authorities. Click OK, then Next and Finish:
   
   
   
   
3. If prompted with a Security Warning, click Yes:
   
   
   
   
4. Click OK in the confirmation window.
   

Third Installation

Repeat the Initial Steps, then:

1. Select Local Machine and click Next:
   
   
   
   
2. Select Place all certificates in the following store, then click Browse:
   
   
   
   
3. Select Trusted Root Certification Authorities. Click OK, then Next and Finish:
   
   

1. Click OK in the confirmation window.

Once completed, return to the RPM_Distributions > RPMWordMailMergeAddIn folder and run the setup.exe file again, as outlined in this article.

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