In-Tray - Reinstating the In-Tray Outlook Add-In

In-Tray - Reinstating the In-Tray Outlook Add-In

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This article is part of the In-Tray section.
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If you notice the Outlook Add-In is missing from the menu bar, Outlook may have disabled it.

Reinstating an Inactive Add-In

If you haven't used the Add-In for a while, Outlook will disable it.

Follow the steps below to reinstate the Add-in:

  1. Open Outlook and click File in the top left of the menu bar.



  2. Click Options at the bottom of the left panel.



  3. Click Add-ins towards the bottom of the menu panel on the left.



  4. Locate RPMOutlookInTrayAddIn from the list in the middle of the screen. It should be under Inactive Application Add-ins.



  5. At the bottom of the screen, select COM Add-ins from the Manage dropdown and then click Go.



  6. Select RPMOutlookInTrayAddin from the Add-ins available and tick the box next to it. Click OK to apply.



  7. The Add-In should now be available in the ribbon at the top of Outlook.



  8. If you don't see it, restart Outlook.

Reinstating a Slow Add-In

Outlook may also disable the Add-In to improve performance.

To check this:
  1. Open Outlook and click File in the top left of the menu bar.



  2. Click the Manage COM Add-Ins button.



  3. This will open the Slow and Disabled Add-ins screen. Here you will see a list of add-ins that have been disabled.



  4. Locate RPMOutlookInTrayAddIn on the list and click Options.



  5. Select the radio button next to Do not monitor this add-in for the next 30 days. This will prevent Outlook from disabling the add-in for the next month.



  6. Click Apply and Close.

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