Go Cardless - Handling Failed Fixed Direct Debit Collections

This article is part of the Go Cardless section.

Find all related articles here:

Go Cardless

 You can manage failed fixed direct debit collections to recover missed payments (e.g. due to insufficient funds) through system options.

Contact Support to configure these.

Handling Failed Collections

The system option "Go Cardless Failed Fixed DD Handling Mode" allows you to choose how to handle failed fixed direct debit collections.

Three options are available:

1. Do Nothing – No action will be taken if a payment collection fails.
2. Move to Next Collection Date – The failed amount will be added to the next billing period.
3. Retry X Times Every X Days – The payment will be retried a specified number of times at set intervals. By default, this will attempt collection once by adding 5 working days to the charge date.
   

Retry Frequency

When "Go Cardless Failed Fixed DD Handling Mode" is set to option 3 (Retry X Times Every X Days), you can customise the retry frequency:

The system option "Go Cardless Failed Fixed DD Retry Frequency" determines how many working days the system will wait before attempting to retry the collection.

1. By default, this is set to 5 working days.
2. You can adjust the frequency between 4 and 20 working days to suit your business needs.

Retry Attempts

When "GoCardless Failed Fixed DD Handling Mode" is set to option 3 (Retry X Times Every X Days), you can also customise the number of retry attempts:

The system option "GoCardless Failed Fixed DD No Of Retries" lets you define how many times the system will attempt to retry a failed collection.

1. By default, it retries once, with a maximum of 5 attempts.
2. If all attempts fail, the unpaid amount will be added to the next billing period.
   

These settings give you greater flexibility in handling failed payments and ensure your direct debit collections are managed effectively.

• Related Articles

• Go Cardless - Direct Debit Calculation

  This article is part of the Go Cardless section. Find all related articles here: Go Cardless When creating a direct debit mandate and clicking the Calculate Direct Debit button described here, a window will pop up where you need to select a Payment ...

• Go Cardless - Creating and Cancelling Direct Debit Mandates

  This article is part of the Go Cardless section. Find all related articles here: Go Cardless General The Bank Details in the lower part of the direct debit screen are irrelevant if you’re using a Go Cardless direct debit as the bank details are not ...

• Go Cardless - Introduction and Reporting

  This article is part of the Go Cardless section. Find all related articles here: Go Cardless Introduction The integration between CPL and Go Cardless simplifies how you receive payments from your clients by enabling you to accept instant bank ...

• Go Cardless - Creating Direct Debits and Making Payments in the Web Portal

  This article is part of the Go Cardless section. Find all related articles here: Go Cardless If the Go Cardless integration is activated, your clients can make payments by bank transfer and set up direct debits in the Web Portal. Make a Payment Click ...

• Go Cardless - Creating One-off Payments

  This article is part of the Go Cardless section. Find all related articles here: Go Cardless Follow the steps below to create a one-off payment on the default direct debit profile: Load the client account in question. Select the Direct Debits tab. ...