Credit Control - Instalments

This article is part of the Credit Control & Client Statuses section.

Find all related articles here:

Credit Control & Client Statuses

If you have come to an arrangement with a client for them to pay off a debt in a series of instalments, then you can set this up in the Credit Control tab on the client account.

Before you start, ensure you have configured your Instalments Credit Control Type following the steps in this article.

You will need to ensure that Exclude from Workflow is ticked if you do not want to include clients on an Instalment plan in your Reminders process.

Setting up an Instalment Plan

To add an instalment plan to a client account follow the below steps:

1. Navigate to the Client account and click the Credit Control tab
   
   
2. Click the Installments button at the bottom of the action bar on the left of the screen
   
   

1. This will bring up the Client Installments screen
   
   
2. Click Add New Installments
   
   

1. On the Add Installment screen, enter:
   
1. Date From - when your instalment plan starts
   
2. Days between Payments - how often your client will be making payments
   
3. Number of Installments - how many instalments are in the plan
   
4. Total Amount - the total amount to be paid via instalments
   
   
2. Click Add
   
   
3. The system will automatically calculate the Expected Payment Date and Expected Payment Amount, and populate the grid with these details
   
   
   
   
4. Click Save to add the Instalment plan to the client account
   
   
5. Click OK to dismiss the confirmation pop-up
   
   
6. Your client account status will change to Instalments in the pin panel, and you will see an entry in the Credit Control grid
   
   
7. To edit the Instalment Plan, click the Installments button again
   

There is a system setting "Instalment Set CC Status" which will update the client status for instalments.

Paying an Instalment

See the Client Payments section for more info.

If your client is on an instalment plan, you will see the Instalment Details section on the Daily Posting screen.

To record payment of an instalment:

1. Click View Installment
2. On the Client Instalment screen, tick the Paid box against the instalments that the payment covers
   
3. Click Close
   
4. The narrative will automatically change to Payment Received for Instalment
   
5. Click Post
   

You will now see an entry in the Transaction Activity tab on the client account for the payment.

You will also see an entry in the Credit Control tab on the client account to show that a payment has been received and registered against an instalment.

It isn’t yet possible to assign a payment to an individual instalment during the client payment import process.

If a payment completes the Instalment Plan the client status will not automatically revert to Normal, and you will need to manually resolve it.

Deleting an instalment

If you forget to register a payment against an instalment, you can delete an individual instalment so that the system does not mark the payment as missed on your reports.

To do this:

1. Click the Installments button to bring up the plan
   
2. Right click on the Instalment you want to delete
   
3. Click Delete

Reporting on Instalment Plans

To keep track of clients on instalment plans, and check for any missed payments, you can run the Client Credit Control Instalment Report.

Missed payments will show in red on the report.

You can also create your own user report under Reports > New Report.

Use:

1. Category: Client
2. Focus: Client Instalments

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