Connect - Admin: Working Hours
This article is part of the Connect section.
In the Admin menu, select Working Hours to set up your standard working hours and any exceptions:
Standard Working Hours
- Under Standard Working Hours, click the pencil icon.
- Set your start and end time for each day.
- Check the Is open? box for working days.
- Leave it unchecked for days your office is closed.
- Click Save:

Override Working Hours
- To set exceptions to your normal hours:
- Click the + icon under Override Working Hours.
- Specify the start and end date and time for the exception.
- Check the Is open? box if the office is open during that time.
- Click Save.
- Click the pencil icon to edit an exception.
- Click the red bin icon to delete an exception.


You can add multiple exceptions.

Working Hours affect SLAs in tasks and cases, which are calculated based on the opening times you specify under Working Hours.
Related Articles
Connect - Admin: Dropdown Types
This article is part of the Connect section. Find all related articles here: Connect To add and manage SLA types for cases, documents and meetings: Go to the Admin menu > Customisable Types. Click on a type under Customisable Types (e.g. Case Status ...
Connect - Admin: Users, User Groups and Permissions
This article is part of the Connect section. Find all related articles here: Connect In the Admin menu > Users submenu, you can: create and manage users, create and manage user groups, assign and unassign permissions. Use the three options here: ...
Connect - Cases
This article is part of the Connect section. Find all related articles here: Connect You can create cases individually or as part of a meeting. We’ll refer to these as individual cases and meeting cases. The diagram below shows the action buttons ...
Connect - Managing Tasks
This article is part of the Connect section. Find all related articles here: Connect You can create tasks individually or as part of a case or meeting. We'll call these individual tasks, case tasks and meeting tasks. The diagram below shows the ...
Working with Blockworx Contractors - Estimates
This article is part of the Working with Blockworx Contractors section. Find all related articles here: Working with Blockworx Contractors If your contractor uses Blockworx, here's how to raise and work with estimates: Create an estimate in CPL and ...